Terms and Conditions

1. General Provisions

1.1 These purchase rules, together with the documents referred to in these rules, are intended to provide information about Baltic Ambition Ltd (hereinafter – "Seller") and to set out the conditions under which persons purchasing goods (hereinafter – "Buyer") in the online store can purchase goods (hereinafter – "Goods"). These rules define the terms of sale of the goods being sold (hereinafter – "Rules").

1.2 These Rules apply to the conclusion of any contracts between the Seller and the Buyer for the sale of Goods ("Contract"). Before placing any orders for Goods in the online store, please read these Rules carefully and ensure that you understand them properly. Please note that the Buyer must agree to the Terms and Conditions before completing the order, and refusal to do so will make it impossible to complete and place the order for the Goods.

1.3 The Buyer is encouraged to print out these Rules for future reference.

1.4 Please note that these Rules may be amended as set out in section 6. Each time you order Goods, we recommend reviewing the Rules to ensure that you fully understand the conditions under which the order will be made in that particular case.

1.5 These Rules and any Contract between the Seller and the Buyer are concluded in the language that is the main language of the online store.

2. Information about the Seller

2.1 These Rules apply to the purchase of Goods at the address https://tibino.co.uk. The Seller is Baltic Ambition Ltd, a Lithuanian company duly registered and operating in the Republic of Lithuania, legal entity code 302644705, registered address Ukmergės g. 364, Vilnius, Lithuania. Information about the Seller is collected and stored in the Register of Legal Entities, registry manager State Enterprise Centre of Registers. The Seller's VAT payer code is LT100006236211.

2.2 More information about the Seller is provided in the section "About us".

2.3 The Seller's contact information is provided in the section "Contacts".

3. Goods

3.1 The images of the Goods presented in the online store are for illustrative purposes only. While the Seller has made every effort to display the colors of the Goods as accurately as possible, the Seller cannot guarantee that the Buyer's device screen will accurately reflect the colors of the Goods. The Buyer understands that the Goods may slightly differ from their images.

3.2 The packaging of the Goods may differ from that shown in the images in the online store.

3.3 Unless otherwise clearly stated, all Goods presented in the online store are available. If the ordered Goods are no longer available, the Buyer is immediately informed by email or other means, and the order for such Goods is canceled.

4. Processing of Personal Data

The Seller processes the Buyer's personal data in accordance with the Privacy Policy. Given that the Privacy Policy sets out important provisions of the Rules, it is recommended that the Buyer read them carefully and ensure that all provisions of the Privacy Policy are understood and acceptable.

5. Conclusion of the Purchase-Sale Contract

5.1 Goods in this online store can be purchased by Buyers who are:

(a) natural persons who are already 18 (eighteen) years old;

(b) natural persons aged 14 (fourteen) to 18 (eighteen) years, if they have obtained parental or guardian consent, except in cases where they manage their own funds;

5.2 By confirming these Rules, the person confirms that they have the right to purchase Goods in this online store.

5.3 The ordering procedure set by the Seller allows the Buyer to check and correct errors before submitting the final order. It is recommended that the Buyer read and check the order carefully at each stage of placing the order.

5.4 The Contract between the Buyer and the Seller is considered concluded from the moment the Buyer, having formed a basket of Goods in the online store, indicated the Buyer's name, surname (in Latin letters), phone, email, and delivery address, precise postal code, chosen payment method, and read these Rules, clicks the "Confirm Order" button.

5.5 After the Buyer submits the order, an email confirming the receipt of the order is sent to the Buyer.

5.6 Once the order is prepared, the Seller confirms the order by sending an email to the Buyer confirming that the Goods have been shipped to the Buyer.

5.7 Each Contract (order) concluded between the Buyer and the Seller is registered and stored in the online store database.

5.8 By concluding the Contract, the Buyer agrees that the electronic order form with purchase data will be sent to the email address provided at the time of purchase.

5.9 If the Seller is unable to sell the Goods, for example, because the Goods are out of stock, the Goods are no longer being sold, or due to an error related to the price presented in the online store, as specified in clause 9.5 of these Rules, the Seller will inform the Buyer by email or other means, and the order will not be fulfilled. If the Buyer has already paid for the Goods, the Seller will refund the amounts paid within 14 days.

6. Right to Change the Rules

6.1 The Seller reserves the right to change these Rules, including, but not limited to, changes in:

(a) payment conditions;

(b) applicable legal acts.

6.2 Each time Goods are ordered, the version of the Rules in force at the time will apply to the formation of the Contract between the Seller and the Buyer.

7. Withdrawal from the Contract and Refunds

7.1 The Buyer has the right to withdraw from the Contract without giving any reason within the period specified in clause 7.3 of these Rules. This provision means that the Buyer, within the mentioned period, has the right to notify the Seller of their decision to withdraw from the Contract, return the Goods to the Seller, and get a refund.

7.2 The aforementioned right to withdraw does not apply to Contracts for:

(a) Goods made according to the Buyer's specific instructions, which are not pre-manufactured and which are manufactured based on the Buyer's personal choice or instructions, or for Goods that are clearly tailored to the Buyer's personal needs;

(b) Perishable Goods or Goods with a short shelf life;

(c) sealed Goods that were unsealed after delivery and are unsuitable for return due to health protection or hygiene reasons;

(d) Goods that, after delivery, are inseparably mixed with other items due to their nature;

(e) sealed video or audio recordings or sealed software that were unsealed after delivery;

(f) Contracts for the delivery of newspapers, periodicals, or magazines, except for subscription Contracts for such publications.

7.3 The Buyer's right to withdraw from the Contract arises from the day the Contract is concluded, as defined in section 5 of these Rules. The Buyer has the right to withdraw from the Contract within 14 (fourteen) days from the delivery of the Goods and return the Goods to the Seller and receive a refund.

7.4 To cancel the Contract, the Buyer must provide a clear notice by email, stating the decision to withdraw from the Contract. Upon receiving the Buyer's notice, the Seller will promptly send a confirmation of receipt of the notice.

7.5 Goods are returned to Baltic Ambition Ltd following the specified methods and conditions indicated in the section "Warranty and returns".

7.6 If the Buyer cancels the Contract not due to the Seller's fault, the amount paid for the Goods will be refunded, excluding delivery costs. Upon receiving the Goods and assessing their quality, the Seller will refund the amount paid for the Goods no later than 14 (fourteen) days from the receipt of the written notice of withdrawal, following the provisions of clause 7.14 of these Rules.

7.7 If the Buyer fails to collect the Goods from the parcel locker or if delivery is unsuccessful, such Goods will be returned to the Seller, and the Buyer will be refunded the amount paid for the Goods, less the delivery fee.

7.8 The Buyer may exercise the right to return the Goods only if the return period has not been missed and if the Goods can be returned to their original condition and resold at full or discounted price.

7.9 The returned Goods must be undamaged, retain their marketable appearance (unbroken labels, protective films, etc.), and be unused. All returned Goods must have authentic labels, protective bags, and the same accessories they were sold with. The returned Goods must be in tidy original packaging (with instructions and warranty card, if delivered with the Goods) of the same composition as when purchased by the Buyer. Gifts received with the Goods must also be returned.

7.10 The Buyer is responsible for the decrease in the value of the Goods (including, but not limited to, cases specified in clause 7.9 of these Rules), resulting from actions not necessary to determine the nature, properties, and functioning of the Goods. The Seller has the right to unilaterally reduce the amount refunded to the Buyer proportionally to the decrease in the value of the Goods.

7.11 To return the Goods, it is necessary to provide the VAT invoice (its number) or, if the VAT invoice is not issued, another document confirming the purchase of the Goods from the Seller, the order number.

7.12 If the Buyer returns the Goods due to quality defects, the Seller undertakes to fully refund the Buyer the price paid for the defective Goods and reimburse the delivery costs, following the provisions of clause 7.6 for partial returns.

7.13 The Seller transfers the refunded amounts to the bank account specified by the Buyer.

7.14 The Seller has the right not to refund the amounts paid by the Buyer until the Goods are returned to the Seller and verified for compliance with clauses 7.8 and 7.9 of these Rules.

7.15 In case the Goods were delivered to the Buyer after the cancellation of the Contract:

(a) The Buyer must immediately return the Goods to the Seller;

(b) except for cases related to defective Goods, as specified in clause 7.12, the Buyer will be responsible for the costs of returning the Goods to the Seller;

7.16 The Buyer will always have the rights arising from the sale of defective Goods, as provided by the applicable legal acts. The return rules specified in this section 7 or other sections of the Rules do not affect the existence of these rights.

8. Delivery

8.1 At the Buyer's choice, the Goods are delivered at the Buyer's expense by a transport company. In certain cases specified by the Seller, the Goods are delivered at the Seller's expense.

8.2 When choosing the home delivery service at the time of ordering, the Buyer undertakes to indicate the exact delivery location of the Goods. The exact delivery price depends on the weight and price of the ordered Goods. The current delivery costs are provided in the section "Delivery".

8.3 The Buyer's order is fulfilled by the planned delivery date, indicated in the notice of shipment specified in clause 5.6, except in cases of events beyond the Seller's control (as defined in section 16 of these Rules).

8.4 Usually, the Goods are delivered to the address specified by the Buyer or to the selected terminal. The Seller does not guarantee that the Goods will always be delivered within the period specified in this clause, especially if the ordered Goods are not in the Seller's warehouses. More information about delivery terms can be found in the section: "Delivery".

8.5 When ordering more than one Good, they may be delivered at different times as they are transported from different warehouses. No additional transport fee is applied for this.

8.6 Delivery is considered completed when the Goods are delivered to the address specified by the Buyer or to the selected terminal.

8.7 Ownership of the Goods passes to the Buyer from the moment the courier delivers the Goods to the Buyer or the Goods are collected from the terminal.

8.8 Upon delivery, the Buyer or, as applicable, the Buyer's representative must check the condition of the shipment package together with the representative of the transport company, following the rules of the courier service provider(s).

8.9 If the shipment package is found to be damaged, the Buyer or, as applicable, the Buyer's representative has the right to refuse the shipment. In this case, the representative of the courier service provider, together with the Buyer or, as applicable, the Buyer's representative, fills in a special shipment inspection report indicating the detected damages.

8.10 If the Buyer or, as applicable, the Buyer's representative accepts the shipment and signs the data collector or paper delivery receipt provided by the representative of the courier service provider without comments, it is considered that the Goods were delivered in an undamaged package, the additional services specified in the data collector or paper delivery receipt were properly performed, unless proven otherwise.

8.11 Once the Goods are delivered and handed over to the address specified by the Buyer, it is considered that the Goods have been handed over to the Buyer, regardless of whether the Goods were actually accepted by the Buyer or any other person who accepted the Goods at the specified address. If the Goods are not delivered on the planned delivery date, the Buyer must inform the Seller immediately, but no later than the next day after the planned delivery date.

8.12 If the Goods are accepted by a person other than the Buyer, the Buyer must specify the information of the person accepting the Goods when filling out the delivery information.

8.13 When accepting the Goods, it is necessary to present a valid identity document to properly identify the Buyer. If the Buyer cannot accept the Goods, and the Goods are delivered to the address specified by the Buyer, the Buyer has no right to make claims to the Seller for the delivery of the Goods to the wrong person.

8.14 The Buyer must check the packages of the Goods, quantity, quality, assortment, completeness, and configuration within 14 (fourteen) days from the delivery of the Goods. If the Buyer fails to fulfill this obligation within the specified period and does not make claims to the Seller, it is considered that the packages of the Goods are suitable, and the quantity, quality, assortment, completeness, and configuration comply with the terms of the Contract.

9. Price of Goods and Delivery Costs

9.1 The prices of the Goods will be as indicated in the online store. The Seller makes all reasonable efforts to ensure that the prices of the Goods are correct at the time the Buyer places the order. If the Seller notices inaccuracies in the prices of the Goods, clause 9.5 of these Rules applies.

9.2 The prices of the Goods may change, but such changes will not affect already concluded Contracts.

9.3 The prices of the Goods are presented, including VAT (where applicable). If the VAT rate changes between the order date and the delivery date, the price may change in accordance with the change in the VAT rate, except in cases where the Buyer has fully paid for the Goods before the change in the VAT rate takes effect. The Seller will inform the Buyer in writing about such a price change and provide the opportunity to purchase the Goods at the price adjusted according to the changed VAT rate or cancel the order. The order will not be fulfilled until the Buyer's response is received. If the Buyer's contact information is not available, it is considered that the order is canceled, and the Buyer is informed in writing.

9.4 The prices of the Goods do not include delivery costs. The current delivery costs are provided in the section "Delivery".

9.5 Given the wide range of Goods presented in the Seller's online store, despite all reasonable efforts of the Seller, there is a possibility that some Goods may be presented with incorrect prices. If the Seller determines that the price presented for the Goods is incorrect, the Seller will inform the Buyer in writing and provide the opportunity to purchase the Goods at the correct price or cancel the order. The order will not be fulfilled until the Buyer's response is received. If the Buyer's contact information is not available, it is considered that the order is canceled, and the Buyer is informed in writing. It should be noted that if the price error is obvious and the Buyer could reasonably recognize such an incorrect pricing, the Seller is not obliged to sell the Goods to the Buyer at the incorrect (lower) price.

10. Payment

10.1 The Buyer can pay for the Goods:

((a) using electronic banking;

(b) in cash or by bank card. More information in the section: "Payment";

10.2 Legal entities are also provided with the opportunity to pay by bank transfer to the Seller's account indicated in the pre-invoice sent to the Buyer, indicating the order number provided to the Buyer in the payment purpose.

10.3 If the Buyer chooses the payment method specified in clause 10.1(a), the Buyer must confirm the payment order in the Buyer's bank no later than 24 (twenty-four) hours from clicking the "Confirm Order" button. If the payment order is not confirmed within this period, the Seller has the right to consider that the Buyer has refused to conclude the Contract and cancel the order.

10.4 The Goods selected by the Buyer are reserved in the Seller's system, and the Seller starts processing the order:

(a) when the Seller receives a notification from the Buyer's bank about the payment for the selected Goods, in cases of clauses 10.1(a), 10.1(c), and 10.2;

(d) immediately after placing the order, as specified in section 5 – in the case of clause 10.1(b).

10.5 When paying for the Goods by the method specified in clause 10.1(b), when the Goods are delivered to the home, the courier funds administration fee is applied, specified in the Goods basket, choosing the payment method specified in clause 10.1(b). The current amount of this fee is provided in the section: "Payment".

10.6 More detailed information related to payment is provided in the section: "Payment".

11. Buyer's Obligations

11.1 The Buyer undertakes to provide only correct and complete data in the registration form. If the data specified in the registration form changes, the Buyer must update it immediately.

11.2 The Buyer undertakes to use the online store honestly and correctly, not to harm its work or stable operation. If the Buyer does not comply with this obligation, the Seller has the right to limit, suspend (terminate) the Buyer's ability to use the online store without prior notice, and is not responsible for any related losses of the Buyer.

11.3 The Buyer must pay for the ordered Goods and accept them in accordance with these Rules.

11.4 Notwithstanding the obligations specified in other clauses of the Rules, the Buyer undertakes to inspect the Goods (including their assembly, installation, etc.) before starting to use them and ensure that the received Goods are the ones ordered by the Buyer.

11.5 The Buyer must comply with other requirements specified in these Rules and legal acts.

12. Manufacturer's Warranty

12.1 Some Goods sold by the Seller are provided with a manufacturer's warranty. Information about it and applicable conditions is provided in the manufacturer's warranty attached to the Goods.

112.2 The manufacturer's warranty supplements the Buyer's rights related to defective Goods.

13. Seller's Obligations

13.1 The Seller undertakes:

(a) to make efforts to enable the Buyer to properly use the services provided by the online store;

(b) to respect the Buyer's privacy and process the Buyer's personal data only in accordance with these Rules, the Privacy Policy, and legal acts.

13.2 The Seller undertakes to comply with all obligations assumed in these Rules.

14. Quality of Goods

14.1 The Seller guarantees the quality of the Goods (statutory quality guarantee). The Seller provides a certain duration of quality guarantee for different types of Goods, the specific term and other conditions of which may be specified in the descriptions of such Goods.

14.2 Defects of goods are remedied, defective goods are replaced, and returned following the procedures established in these Rules and considering the requirements of applicable legal acts.

14.3 The Buyer wishing to file a complaint about a defective or incomplete product can do so by contacting the Seller using the contacts provided in the online store.

14.4 When submitting a complaint, the Buyer must attach the VAT invoice (its number) or, if a VAT invoice is not issued, another document confirming the purchase of the product from the Seller and provide the following information:

(a) Order number of the product;

(b) Photo of the product, photo of the defective part (if it's a mechanical defect and possible to photograph);

(d) Describe the defects or malfunctions of the product or specify the missing part.

14.5 When submitting a complaint, the Buyer must indicate how they wish the claim to be resolved:

(a) The Seller will eliminate the defects at no cost within a reasonable time if the defects can be eliminated;

(b) Reducing the purchase price accordingly;

(c) Replacing the product with an identical product of proper quality, except in cases where the defects are minor or occurred due to the Buyer’s fault;

(d) Returning the price paid for the product and terminating the Contract when the defective product is a significant breach of the order.

14.6 Once the complaint is reviewed, a response will be provided within 14 (fourteen) days.

14.7 For warranty maintenance issues, the Buyer can also contact the Seller using the contacts provided in the online store./p>

15. Liability

15.1 The Buyer is responsible for actions performed using the online store, including but not limited to the accuracy of the data provided in the registration form. The Buyer assumes responsibility for the consequences arising from incorrect data provided in the registration form.

15.2 By registering in the online store, the Buyer is responsible for safeguarding their login data and/or transferring it to third parties. If third parties use the services of the online store by logging in with the Buyer's login data, the Seller considers such a person to be the Buyer, and the Buyer is responsible for all actions performed by such a third party in the online store.

15.3 The Seller, to the extent it does not conflict with applicable laws, is exempt from any liability in cases where losses arise because the Buyer, disregarding the Seller's recommendations and their obligations, did not familiarize themselves with these Rules, the Privacy Policy, and other documents referred to in these Rules, although such an opportunity was provided.

The Buyer and the Seller agree that confirmation of the Buyer’s actions in the online store with login data (identification code) has the same legal power as a signature on written documents and is admissible as evidence in court. The Buyer must safeguard their online store login data and not disclose it, ensure that the data is known only to them and used only by them, and not transfer or otherwise make it possible for others to access or use the data. If there is suspicion that login data might have been known by another person, the Buyer must immediately notify the Seller, and also immediately inform the Seller about any breach or disclosure of login data. All actions performed using the Buyer’s identification code are considered to be performed by the Buyer, and the Buyer assumes full responsibility for the consequences of such actions.

15.5 The Buyer is responsible for the content uploaded on the goods (e.g., images, slogans, photos, text, etc.). The Buyer guarantees that the provided content does not violate the law and confirms that the design is either created by them or has the confirmation that they have all the rights or authorization to the provided design (e.g., trademark, copyright, patent, etc.). The Buyer's order and prepayment of the invoice mean that the Buyer has all the rights to use that visual artwork and is responsible for the legality of its use and content.

15.6 For the breach of the Contract concluded using the online store, the parties are liable in accordance with the laws.

15.7 If the Seller violates the provisions of these Rules, they are liable for the damage or losses incurred by the Buyer that arise as a foreseeable consequence of the Seller’s breach of these Rules. The damage or losses are considered foreseeable if they are an obvious consequence of the Seller’s breach or if the Seller and the Buyer were aware of such damage or losses when concluding the Contract.

15.8 The Seller supplies goods only for domestic and personal use. The Buyer agrees not to use the sold goods for commercial, business, or resale purposes, and the Seller will not be responsible for any loss of profit, business losses, business interruption, or loss of business opportunity.

15.9 The Seller is not responsible for information provided on other companies' websites, even if the Buyer accesses these websites through links in the Seller's online store.

16. Events Beyond Seller's Control

16.1 The Seller will not be liable for any failure to perform or delay in performing any of their obligations under the Contract that is caused by events beyond the Seller’s reasonable control.

16.2 An event beyond the Seller's control means any act or event that the Seller reasonably cannot control.

16.3 If an event beyond the Seller's control occurs that affects the proper performance of the Seller’s obligations under the Contract:

(a) The Seller will inform the Buyer immediately;

(b) The performance of the Seller’s obligations under the Contract will be suspended, and the time for performance of the Seller’s obligations will be extended for the duration of the events beyond the Seller’s control. If the events beyond the Seller’s control affect the delivery of goods to the Buyer, the Seller will arrange a new delivery date after the events beyond the Seller’s control are over.

17. Sending Information

17.1 The term "in writing" used in the Rules includes emails.

17.2 The Buyer, seeking to contact the Seller in writing or if the Rules provide the Buyer’s obligation to contact the Seller in writing, sends an email or a regular letter to the Seller using the contacts provided in the online store. The Seller will inform the Buyer about the receipt of the notification in writing (usually by email). For withdrawal from the Contract, the procedure for the Buyer’s request to the Seller is provided in Part 7 of these Rules.

17.3 The Seller sends all notifications to the Buyer to the email address provided in the registration form.

18. Other Provisions

18.1 Any Contract concluded between the Seller and the Buyer is governed by these Rules together with the documents explicitly referred to therein. Any deviations from these Rules are valid only if they are formalized in a written document.

18.2 The Buyer has certain rights related to defective goods according to the law. No provision of these Rules should be interpreted as restricting or limiting the use of such rights.

18.3 The Seller has the right to transfer their rights and obligations under the Contract to a third party or parties, but such transfer will not affect the Buyer’s rights and the Seller’s obligations under these Rules. In such a case, the Seller will inform the Buyer by providing information about the transfer in the online store.

18.4 The Buyer does not have the right to transfer or assign all or part of their rights and obligations arising from these Rules to a third party or parties without the Seller’s written consent.

18.5 If any provision of these Rules is deemed unlawful, invalid, or unenforceable by a court, the other provisions of these Rules will remain in full force and effect. Any provision of these Rules deemed unlawful, invalid, or unenforceable only in part or to a certain extent will remain valid to the extent it was not deemed unlawful, invalid, or unenforceable.

18.6 Unless otherwise provided in these Rules, any delay by the Seller in exercising any right under this Contract does not mean the Buyer is released from their obligation to perform or that this right is waived, and a separate or partial performance of any obligation or a separate or partial exercise of any right does not mean that this obligation does not need to be performed or that this right cannot be exercised further.

18.7 These Rules and the relations between the parties under these Rules (including the issues of the conclusion, validity, invalidity, implementation, and termination of the Contract) are governed by the laws of the Republic of Lithuania and are interpreted based on the laws of the Republic of Lithuania.

18.8 Any dispute, disagreement, or claim arising from these Rules or related to these Rules, their breach, termination, or validity, will be finally resolved in accordance with the laws of the Republic of Lithuania.

18.9 The Buyer can submit requests or complaints regarding the goods purchased in the Seller's online store on the electronic consumer dispute resolution platform. http://ec.europa.eu/odr/.