Privacy policy

1. GENERAL PROVISIONS

1.1. Baltic Ambition Ltd is committed to protecting and respecting your privacy. We make every effort to ensure that our processing of personal data complies with the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons concerning the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation). Your personal data will be processed in accordance with the requirements set out in the Law on Legal Protection of Personal Data and other applicable legal acts.

1.2. The controller of your personal data is Baltic Ambition Ltd, legal entity code 302644705, address Ukmergės g. 364, Vilnius, Lithuania.

1.3. Please read this Privacy Policy carefully to understand why and how we collect your data, and how we will use it. The first time you visit our website, we will ask you to confirm that you agree to the use of cookies under the conditions set out in this Privacy Policy. Refusal to agree does not limit your ability to use the services of the website that do not involve the use of personal data.

1.4. We use your personal data in various ways depending on the nature of the information and the services you use. Below is a list of how and for what purposes we use certain of your data:

1.4.1. Your name, surname, and contact details

1) Contacting you at the phone number you provided when placing an order, if you order a product and enter your data, but do not complete the payment. This is necessary to use the phone number you provided in order to contact you and help you complete the payment process and provide consultation regarding any issues, in accordance with our legitimate interest to properly fulfill the contract concluded. You can object to such use of your data at any time by contacting us using the contacts provided in the online store.

2) Delivering your purchased goods to the payer and the delivery address you provided. This is necessary to fulfill our contractual obligations to you. It would be difficult to send you the ordered goods without providing your name, surname, and contact details.

3) Sending you information about our new products and services via email, Facebook, and other platforms. This way, we aim to keep you informed about the latest information. We send this information only with your consent.

4) Sending you SMS messages or emails related to our services, such as the latest information about your order. This is necessary to fulfill our contractual obligations to you (e.g., to inform you when the ordered goods will be delivered).

5) Organizing contests. This is necessary to fulfill our contractual obligations to you. If we cannot use your data, you will not be able to participate in the contest.

6) Identifying you when you place an order by phone. This is necessary to process your order placed by phone.

7) For fraud prevention and detection. This is necessary to prevent and detect fraud in order to protect you and us.

1.4.2. Your payment information.

1) Accepting and refunding payments. This is necessary to fulfill our contractual obligations to you.

2) For fraud prevention and detection. This is necessary to prevent and detect fraud in order to protect you and us.

1.4.3. Your communication history with us. The information you provided, for example, by phone (recording of the phone conversation when you call our customer service line or when our employees call you) or by email.

Providing services and assistance to ensure uniform and high-quality service and to protect our interests. This is necessary to fulfill our contractual obligations to you and to have evidence in case of a dispute regarding service quality.

1.4.4. Purchase and action history. Your purchases, items saved in your cart, and your actions using email, the website, and applications.

Selling you goods, providing services and assistance, and handling refund issues. This is necessary to fulfill our contractual obligations to you.

1.4.5. Sending personalized emails or emails about abandoned shopping carts.

This is necessary to remind you that there is an item left in your shopping cart. We also aim to meet your needs, reflect your interests, and ensure the highest level of service. At the bottom of each newsletter, you will find unsubscribe and settings management functions.

1.4.6. Information about your device. Information you provide while browsing our website, including internet protocol (IP) address and device type, and screen resolution.

We use this information to improve and protect our website.

1.4.7. You are not required to provide us with any such personal information, but failing to do so may prevent you from purchasing our goods. It may also make it more difficult to ensure the highest overall level of service quality. However, the choice is yours, and we respect your decision.

1.4.8. We may use your personal data under the conditions and cases specified in this notice when it is necessary to pursue or defend legal claims, whether in court, administrative, or other non-judicial procedures. For this reason, we process your personal data based on a legitimate interest to defend and ensure our, your, and others' rights.

1.4.9. We may also process your personal data when it is necessary to fulfill a legal obligation imposed on us or to protect your or another person's vital interests.

1.5. Data not collected: under any conditions, data related to your racial or ethnic origin, political, religious, philosophical, or other beliefs, union membership, health, or sexual life are not collected, stored, or used.

2. WHAT PERSONAL DATA WE DISCLOSE TO DATA RECIPIENTS

We aim to gain and maintain your trust, so we will only disclose your personal data when necessary.

2.1. We may transfer your personal data to the categories of data recipients listed below that are important for us to provide you with our services, as specified in this notice.

2.1.1. We may transfer your personal data to our insurers and professional consultants for risk management, professional consultation, or legal claims submission, execution, or defense;

2.1.3. Financial transactions related to product purchases on the website may be handled by our payment service providers. We disclose your financial transaction data to our payment service providers only to the extent necessary to perform payment transactions, refund money, and handle complaints.

2.1.4. We may transfer your personal data to other service providers for specific services, such as website hosting service providers, courier services, server and technical maintenance service providers, email service providers, newsletter sending, and survey conducting service providers. Upon concluding a contract with subcontractors, we take all necessary measures to ensure that our data processors keep personal data confidential.

2.2. We may transfer your personal data not only in the specific cases mentioned above but also to fulfill our legal obligations and when necessary to protect your or others' vital interests. With your consent, we may transfer personal data for direct marketing purposes to our partners.

2.3. The data recipients mentioned in this section may also be located outside the Republic of Lithuania, the European Union, or the European Economic Area. Personal data is transferred to data recipients located in the European Union member states and other European Economic Area countries under the same conditions and procedures as for data recipients located in the Republic of Lithuania. When transferring your personal data to such persons, we will take all necessary legal measures to properly ensure your privacy rights and personal data protection.

3. HOW LONG WE STORE YOUR PERSONAL DATA

Personal data is retained no longer than required for data processing purposes. The necessity of data is determined in each case and depends on the nature of the data and the reason for its collection and processing.

- Your data processed for service provision purposes is retained for 5 (five) years from the last time you used our services;

- Your personal data processed for contest, promotion, and game organization and execution purposes is retained for 5 (five) years from the last time you participated in our organized contest, promotion, or game;

- Your data processed for direct marketing purposes is retained for 5 (five) years from the date of your consent to process your data for direct marketing purposes;

- Your data processed for professional service quality assessment, improvement, and assurance purposes, and for potential or actual dispute resolution with customers, is retained for 3 (three) years from the date of receiving the relevant data.

We make every effort to ensure that your data is protected during the above-mentioned periods. When the personal data retention period expires, we destroy your personal information.

4. MARKETING MESSAGES

4.1. With your consent, we will send you marketing messages by email so you can learn about our news and get acquainted with our products, and find them.

4.2. You can unsubscribe from marketing messages sent from the online store at any time. You can do this by clicking on the marketing message subscription cancellation link in any email or by contacting our customer service center.

4.3. Upon your cancellation of the subscription, we will update your personal data so that marketing messages are no longer sent to you.

4.4. After unsubscribing from marketing messages, information about your ordered services (e.g., the latest information about your order) will continue to be provided.

5. YOUR RIGHTS

5.1. You have the following rights related to your personal data:

5.1.1. The right to receive information about the processing of personal data;

5.1.2. The right to access your personal data that we store;

5.1.3. The right to request correction of your personal data that we store (although you can correct many of them by logging into your account);

5.1.4. The right to request that we delete your data ("the right to be forgotten");

5.1.5. The right to restrict the processing of your personal data;

5.1.6. The right to object to the processing of your personal data;

5.1.7. The right to data portability (effective from 2018-05-25);

5.1.8. The right to complain to a supervisory authority;

5.1.9. The right to withdraw consent to process your data.

5.2. If you wish to exercise your rights, or if you have any questions about the processing of personal data or the exercise of your rights, please contact us using the contacts provided in the online store.

5.3. Right to receive information about the processing of personal data. Information about the processing of your personal data is provided at the time of data collection. You can always find it in this Privacy Policy or get it by contacting us through the contacts provided in the online store.

5.4. Right to access personal data. You have the right to receive confirmation from us whether we process your personal data. If we process your personal data, you have the right to access the processed personal data and information about its processing, such as the purposes of processing, categories of personal data, recipients of personal data, etc. We will provide you with a copy of your personal data, provided that the rights and freedoms of others are not violated.

5.5. Right to request the correction of personal data. You have the right to rectify any inaccurate personal data concerning you and, considering the purposes of the processing, to complete any incomplete personal data.

5.6. In certain cases, you have the right to request the deletion of your personal data. You can exercise this right when: (1) the personal data are no longer necessary to achieve the purposes for which they were collected or otherwise processed; (2) you withdraw your consent and there is no other legal basis for processing the data; (3) you object to the processing of personal data for our or a third party's legitimate interests; (4) the personal data are processed for direct marketing purposes; (5) the personal data were processed unlawfully; or (6) the personal data must be deleted to comply with legal requirements applicable to us. However, please note that in certain cases, you will not be able to exercise this right due to applicable exceptions. These exceptions include cases where the processing of personal data is necessary to: (1) exercise the right to freedom of expression and information; (2) comply with our legal obligations; or (3) assert, exercise, or defend legal claims. We will also not fulfill this right if our or a third party's interests are more important than your fundamental rights and freedoms.

5.7. In certain cases, you have the right to restrict the processing of your personal data. You can exercise this right in such cases: (1) you contest the accuracy of personal data; (2) the personal data are processed unlawfully, but you do not want them to be deleted; (3) the personal data are no longer needed for our processing purposes, but you require them for the assertion, exercise, or defense of legal claims; or (4) you object to the processing based on our or a third party's legitimate interest, pending verification of your objection's basis. After restricting the processing of personal data, we can continue to store your personal data, but we will no longer process them, except: (1) with your consent; (2) for the assertion, exercise, or defense of legal claims; (3) to protect the rights of other natural or legal persons; or (4) for important public interest.

5.8. You have the right to object to the processing of your personal data for reasons related to your specific situation, but only to the extent that the data are used for our or a third party's legitimate interests. If you object, we will no longer process your personal data unless we can demonstrate compelling legitimate grounds for processing that outweigh your interests, rights, and freedoms, or for the assertion, exercise, or defense of legal claims.

5.9. You have the right to object to the processing of your personal data for direct marketing purposes.

5.10. You have the right to receive your personal data in a structured, commonly used, and machine-readable format. However, you will not be able to exercise this right if it could adversely affect the rights and freedoms of others.

5.11. If you believe that we are processing your personal data in violation of data protection laws, you have the right to complain to the State Data Protection Inspectorate, whose office address is provided. In all cases, before complaining, please contact us to find a suitable solution together. In all cases, before submitting a complaint, please contact us so that we can find an appropriate solution together.

5.12. In cases where the legal basis for processing your personal data is consent, you have the right to withdraw your consent at any time. The withdrawal of consent will not affect the lawfulness of processing based on consent before its withdrawal.

6. YOUR RESPONSIBILITIES

6.1. You are responsible for the confidentiality of your login name, password, and user data created on our website and for any actions (data transmission, order submissions, etc.) performed on our website using your login data.

6.2. You must not disclose your password to third parties.

66.3. If a third party uses the services provided on our website by logging in with your login data, we consider that you have logged in.

6.4. If you lose your login data, you must inform us via email or phone.

6.5. You are responsible for the accuracy and completeness of the data provided.

7. HOW WE USE COOKIES

7.1. Our website, like many others, also uses cookies. These are small data files recorded on your computer that help us deliver content faster and more reliably. When you visit our websites or use our services, applications, tools, or communication channels, we or our authorized service providers may use cookies to serve you better, faster, and more reliably, as well as for advertising purposes.

7.2. Cookies usually do not store any information that could directly identify the user, but your personal information that we process may be linked to your use of the computer or other device, including browsing websites and other information obtained and stored with the help of cookies.

7.3. Third-party websites:

7.3.1. We may cooperate with third-party companies (commonly called service providers), which, with our permission, may place third-party cookies on websites or in our service locations, applications, and tools. These service providers help us serve you better, faster, and more reliably.

7.3.2. Please note that third-party cookies are subject to third-party privacy policies, and we do not assume any responsibility for these privacy provisions.

7.4. When you first visit our website, you must indicate whether you agree to the use of cookies. If you agreed to the use of cookies but later changed your mind and want to withdraw your consent, please inform us through the contacts provided in the online store, or withdraw your consent by changing your browser settings and deleting the recorded cookies.

8. CHANGES TO THE PRIVACY POLICY

8.1. We may periodically change this Privacy Policy to reflect how we process your personal data.

8.2. If we make significant changes, we will notify you on the website or through other appropriate communication means, such as email, so you can review these changes before continuing to use our website.

9. HOW TO CONTACT US

Do not hesitate to contact us if you have any questions regarding our personal data and privacy protection practices. If you want to exercise any of the rights mentioned in the notice or lodge a complaint, please write to us through the contacts provided in the online store.